Bespoke CRM

Understanding your customer behaviour and making it work for you

Bespoke CRM and database solutions help you understand your customers’ behaviour, improve your ability to capture and convert leads and enhance delivery, operations and customer service.

Your CRM will integrate seamlessly with your custom database and all your other relevant enterprise applications. We can help you develop a unified system which gives you easy access to all the data you need to meet your specific business needs. By streamlining your data, you can save valuable time which can be spent ensuring your existing customers are getting the most from your services as well as targeting new customers to grow your business.

We can offer you full customisation including complete control over the design, branding and actionable insights that are connected to your data.

How can a CRM system help your business?

The most important thing about a good CRM system is the workflow. When we build a bespoke CRM our priority is to take the user through a journey, filter them through a series of steps and rules that serve to automate business processes and that bring efficiencies to the organisation.

  • Drive business growth
  • Save time
  • Increase efficiency and accuracy of data recording
  • Assist with forecasting and analytics

Off the shelf CRM systems

Sometimes the right thing for your business might be to use an off-the-shelf option – and there’s nothing wrong with that if it has the features you need. We are able to integrate these existing platforms into any bespoke build. 

Hubspot | Pipedrive |Salesforce |Microsoft Dynamics 365

Benefits of a bespoke CRM

  • Easy to install as it’s tailored to your business, and requires no customisation
  • Staff can spend more time on high-priority tasks as it will increase efficiency, through automation and being one unified system
  • Create more effective, targeted sales and marketing strategies
  • Scalability as you can build a system with future growth in mind

Examples of bespoke CRMs that we’ve developed

Totally has worked with a number of high-profile organisations to build bespoke CRM systems which are tailored to your individual business needs and can also be integrated seamlessly with other enterprise applications.

Start Up Loans | Crisis | Genpact |ENRA

Let's talk about your CRM requirements

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Our Process

We listen to you, we listen to each other, we show empathy and involve everyone in how we move forward and improve. When we think, you can almost hear us whirring. This is what gives us our edge.

Discover & Define

By understanding what makes your business unique we can translate your requirements into a coherent software programme.

Design & Build

Our experienced in-house teams will deliver your project to its exact requirements.

Support & Partner

We can stabilise your current systems and then support and future proof your technology. We build long standing client relationships founded on transparency.