Driving efficiencies for healthcare organisations worldwide

Bespoke Software for the Healthcare Sector

More and more healthcare businesses are developing technologies where products and services can be accessed on the go and on demand.

While this comes with enumerate benefits the overwhelming concern for end users and subsequently for healthcare providers is data security. It is of paramount importance that users feel safe accessing these sites. Ease of use and intuitive navigation are also central to a positive experience, especially if people are using the site when they might not be feeling at their best, or struggling with long term illness.

Let's talk about your next Healthcare Project


Healthcare Solutions

Healthcare website design

Our designers can create user-centric designs which facilitate engagement and retention, and that are concise, functional and efficient.

Healthcare website development

In this sector trust and authority need to be conveyed whatever services or products you provide. We can create a user-facing representation of your business which does just this.

Healthcare bespoke software

We design custom software for medical and healthcare technology brands and organisations. From on demand healthcare to telehealth solutions.

On demand healthcare solutions

Applications which allow patients to seek medical and healthcare services when they need them or in emergencies.

Mobile healthcare

We can build health and medical services which are fully supported by mobile devices that help promote engagement between providers and patients.

Healthcare CRM

Software which monitors, engages, supports and retains patients though tagging and segmenting based on needs and other factors.

Telehealth solutions

We have developed multiple telehealth solutions for our clients that assists medical professionals to reach out to and communicate with remote users.


The storage of Electronic Medical Records / Electronic Health Records is protected by strict privacy laws in the UK and elsewhere abroad. We build secure records and frameworks which support clinical terminology structures and securely encrypt sensitive material.

Patient portals

An entry point, often part of a bigger system, which provides patients with secure access to their records, to facilitate administrative tasks and access to healthcare services.

Healthcare technology challenges


Due to the sensitivity of medical data organisations who work in healthcare need to comply with various laws according to jurisdiction; in the US it’s the Health Insurance Portability and Accountability Act, otherwise known as HIPPA, while in the UK it’s known as the Data Protection Act.


The Medicines and Healthcare products Regulatory Agency (MRHA) provides guidance on when software applications are considered to be a medical device. 


Software systems must be able to communicate with one another so on occasion challenges may present themself with institution’s older technology systems, as protocols and security standards will have changed. Being fully accessible is also a key component of any healthcare development project.

Privacy and security

Software developers and technologists need to be extra careful when working with Patient Identifiable Data (PID). Data needs to be encrypted at both rest and in transit, and working on a zero-trust basis.

What a bespoke healthcare solution can achieve

  • Bring about user experiences that result in favourable outcomes
  • Effective management of systems
  • Enhance operations performance
  • Provide access to information
  • Offer customised healthcare solutions
  • Encourage transparency and accountability
  • Minimise errors

This leads to quality care, enhanced patient satisfaction and improved patient outcomes

We were enormously proud to launch a new and vital sophisticated set of Patient Decision Aids in the form of online tools and mobile apps.

The technology, designed and created by Totally, facilitated a sensitive conversation between patient and clinician, and included an integrated telephony system and CRM system. Data security was paramount. Totally helped translate the Government and NHS commitment of patient engagement, into reality.

Dr Jo Garland

Clinical Lead, Shared Decision Making Programme (NHS)

Our Process

We listen to you, we listen to each other, we show empathy and involve everyone in how we move forward and improve. When we think, you can almost hear us whirring. This is what gives us our edge.

Discover & Define

By understanding what makes your business unique we can translate your requirements into a coherent software programme.

Design & Build

Our experienced in-house teams will deliver your project to its exact requirements.

Support & Partner

We can stabilise your current systems and then support and future proof your technology. We build long standing client relationships founded on transparency.