Once we deliver a bespoke software build we don’t just disappear. We make sure there is a seamless transition into production and people actually using it. We’ll provide whatever support and training is required to ensure this happens and the software if used effectively. We can also manage any software integrations or adopt existing legacy systems so everything connects in the way you expect it to.
Ongoing, we are there to provide what we call ‘Business as Usual’ support. This means we are on hand to maintain, repair or improve your product. Many of our clients don’t have the in-house capabilities to manage this themselves, so they find it reassuring that we are only a phone call away. Many see us as an extension of their own teams.
As your business continues to evolve and grow, we will also be there to create you a roadmap for future requirements, building and improving the system continuously, so that you can continue to scale. Sometimes refactoring is required, should the system become not fit for purpose, in which case we will go into rescue mode, where will we stabilise your current infrastructure whilst developing you a system that can deliver for the future.
Totally has demonstrated a commitment to building a strong working relationship with us – and this is highlighted by the personal involvement of senior staff members throughout the process.