Blog

A day in the life of a Support Developer (Ali)

Totally Team
Meta Our People
A day in the life of a Support Developer (Ali)

What would you say you most look forward to about coming to work?

This sounds very cliché but I’d be lying if I didn’t say that one of the things I look forward to is definitely seeing my colleagues, along with all the other fun parts of the office, like the free beer and the Pizza Friday. On a more professional note, I tend to get excited about what challenges I will be faced with. As a developer, every day is different, you work with different people, different projects and different clients so it’s actually a fairly satisfying feeling to encounter a variety of different activities each day and something I really look forward to.

What part of your job do you find most challenging?

As I said earlier, it’s not always easy to just choose one thing as every day brings new challenges, but on a general note it is always difficult to alternate between support tickets and other projects. I’m finding the more experience I get, the easier it becomes. However, sometimes it can feel like there isn’t enough hours in the day to do it all! I’ve always been pretty good at managing my time, so it’s definitely something I’m working on and feel like I’m getting better at.

Is there a project you’ve worked on and are particularly proud of, if so what is it and why?

Yes, my current project. This is my first responsive mobile site which is something I’ve really wanted to work on for a while and it’s great because it’s really challenging, which also means I’m increasing my skills in that particular area of the job. I’m also enjoying it as I’m working directly with the designers; I’m getting feedback from them and my supervisor which is very beneficial to me.

If a new person was to join the support team what advice would you give them?

First and foremost I’d say to be yourself. My second piece of advice would be to listen 80% of the time and talk 20%; you’ll find that the more you listen, the more you’ll learn. This office in particular is full of very knowledgeable people, so I say speak up if you don’t understand something, add input when and where you can and of course spend as much time as you can learning from the people around you. On a more personal note, I’d definitely say interact with your colleagues as much as you can, partake in work outings and always ensure you get the right balance between work and fun.


Like the sound of being part of the support team at Totally? We’ve often got roles going, check our Careers page.

Working Together to Meet Business Needs: Design & Development

Teams not working together results in lost productivity & efficiency.

A developer’s worst fear – the code in production

What if my code is fine on my development and UAT servers but not in production?